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Pegasystems Certified Pega Decisioning Consultant (PCDC) 87V1 Sample Questions (Q49-Q54):

NEW QUESTION # 49
U+ Bank has recently defined two contact policies:
1. Suppress a group of credit card offers for 30 days if any credit card offer is rejected three times in any channel in the past 15 days
2. Suppress the Reward card offer, part of the credit card group, for 7 days if it is rejected twice in any channel in the last 7 days Paul, an existing U+ Bank customer, no longer sees the Reward card offer. What is the reason that Paul cannot see the offer?

A. Paul rejected the Reward card offer once on the web channel
B. Paul rejected the Reward card offer once in contact center
C. Paul rejected other credit card offers twice on the web channel and once in contact center

Answer: C

NEW QUESTION # 50
U+ Bank's marketing department currently promotes various credit card offers by sending emails to qualified customers. Now the bank wants to limit the number of emails sent to their customers irrespective of past outcomes with a particular offer and customer. Which of the following options allows you to implement this business requirement?

A. Suitability rules
B. Suppression policies
C. Customer contact limits
D. Volume constraints

Answer: C

NEW QUESTION # 51
U+ Bank wants to introduce a new group of offers called Credit cards for all customers. As a decisioning consultant, which two valid actions do you create? (Choose Two)

A. 1% cashback credit card
B. No annual fee credit card
C. Credit card status
D. Credit card number

Answer: A,B

NEW QUESTION # 52
What does a solid arrow from a "Set Property" component to a "Filter" component mean?

A. There is a one-to-one relationship between a "Set Property" and a "Filter" component.
B. Information from the "Set Property" component is copied over to the "Filter" component.
C. A property from the "Set Property" component is referenced by the "Filter" component.
D. To evaluate the "Set Property" component, the "Filter" component is evaluated first.

Answer: B

NEW QUESTION # 53
A customer contacts a bank to resolve a credit card dispute. After dispute resolution, Next-Best-Action displays a set of sales offers that a Customer Service Representative can present to the customer.
Which feature of Next-Best-Action helps the Customer Service Representative decide on the offer to present to the customer?

A. Call intent detection
B. Dispute handling strategy
C. Interaction history
D. Offers ranking

Answer: C

NEW QUESTION # 54
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