Exam CIS-CSM Cram Review - Pass Guaranteed Quiz ServiceNow First-grade Associate CIS-CSM Level Exam

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Who should take the ServiceNow Certified CIS CSM

The Certified Implementation Specialist - Customer Service Management exam is available to ServiceNow customers, partners, employees, and others interested in becoming a ServiceNow Customer Service Management Certified Implementation Specialist.

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ServiceNow Certified Implementation Specialist - Customer Service Management Exam Sample Questions (Q17-Q22):

NEW QUESTION # 17
Assignment workbench enables customer service managers to assign tasks to agents via configurable criteria known as Matching Rules. Which out-of-the-box configurable criteria can be used? (Choose three.)

A. Agent History
B. Availability Today
C. Agent Affinity
D. Matching Skills
E. Assigned Cases

Answer: B,D,E

NEW QUESTION # 18
What is required to enable the Follow the sun field on the Customer Service Case form?

A. The plugin 'com.snc.csm_time_recording' needs to be activated
B. The value property on the form must be set to true and the field added to the case form
C. The value property on the form must be set to true
D. Nothing, it is a standard field

Answer: C

Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/ customer-service-management/reference/r_CustomerServiceCaseForm.html

NEW QUESTION # 19
What are common types of application record data that are imported during a CSM data migration? (Choose two.)

A. Case
B. Accounts
C. Chat
D. Knowledge Article

Answer: A,B

NEW QUESTION # 20
Which social media channels are NOT available out-of-box?

A. Facebook
B. None of the above
C. LinkedIn
D. Twitter
E. All of the above

Answer: B

NEW QUESTION # 21
Once a major case candidate is approved a major case is created. What then happens to the customer case?

A. The customer case becomes a child case of the major case
B. The customer case will be automatically closed
C. The customer case becomes the parent case of the major case
D. The customer case will automatically be related to a problem

Answer: C

NEW QUESTION # 22
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