Service-Cloud-Consultant対策学習, Service-Cloud-Consultant難易度受験料, Service-Cloud-Consultant復習時間, Service-Cloud-Consultant試験問題集, Service-Cloud-Consultant対応資料

人生には様々な選択があります。選択は必ずしも絶対な幸福をもたらさないかもしれませんが、あなたに変化のチャンスを与えます。TopexamのSalesforceのService-Cloud-Consultant「Salesforce Certified Service cloud consultant」試験トレーニング資料はIT職員としてのあなたがIT試験に受かる不可欠なトレーニング資料です。TopexamのSalesforceのService-Cloud-Consultant試験トレーニング資料はカバー率が高くて、更新のスピードも速くて、完全なトレーニング資料ですから、Topexam を手に入れたら、全てのIT認証が恐くなくなります。

Salesforce Service-Cloud-Consultant 認定試験の出題範囲：

• Identify use cases and capabilities of Social Customer Service
• Understand the use cases and benefits for implementing CTI, Communities, and Field Service Lightning

• Distinguish the key components that contribute to performance optimization within a design
• Explain the factors that influence key contact center metrics, KPIs, and business challenges

• Given a set of KPIs, determine the appropriate case management solution
• How to configure the service entitlements and milestones in Salesforce

• Explain the use cases, capabilities, and limitations of Service Cloud automation
• Determine how to facilitate a successful consulting engagement

>> Service-Cloud-Consultant対策学習 <<

Service-Cloud-Consultant難易度受験料 & Service-Cloud-Consultant復習時間

Service-Cloud-Consultant試験の復習が大変ですから、我々はあなたのような受験者の負担を少なくするために、皆様に全面的なService-Cloud-Consultant資料を提供します。だから、我々の専門家たちは努力に過去のデータを整理して分析してから、数年以来の研究を通して、現在の質量高いService-Cloud-Consultant参考書を開発しています。お客様は安心で試験を準備すればよろしいです。

Salesforce Certified Service cloud consultant 認定 Service-Cloud-Consultant 試験問題 (Q150-Q155):

質問 # 150
An outsourced contact center is losing part-time agents to a nearby contact center that promotes flexible
scheduling. Which method can be used to improve agent retention? Choose 2 answers:

• A. Mix telephony interactions with email and chat
• B. Provide additional training on tools and process
• C. Extend benefits to part-time agents
• D. Allow shift trading between agents

正解：C、D

質問 # 151
Universal Containers wants to monitor customers' social media reactions and opinions. Agents also want to see recent cases that the customer as logged.
What feature should a consultant recommend to meet this requirement?

• A. Omni-Channel
• B. AppExchange solution
• C. Custom Lightning Component
• D. Social Conversation Component

正解：D

質問 # 152
Which two solutions should Universal Containers consider to increase Contact Center Agent productivity?
Choose 2 answers

• A. Employ surveys to confirm customer satisfaction.
• B. Increase the number of agents.
• C. Improve the agent interface.
• D. Enable templates for written responses.

正解：A、D

質問 # 153
Universal Containers is experiencing system timeouts when running case reports. What should a consultant
recommend to improve the performance of the reports? Choose 2 answers.

• A. Remove unnecessary columns from the reports.
• B. Remove dashboards based on long-running reports.
• C. Remove date boundaries from filter criteria.
• D. Remove formula fields from filter criteria.

正解：D

質問 # 154
Universal Containers recently deployed a Salesforce Knowledge implementation, but is looking to evaluate the quality of the articles being produced.
What should the Consultant recommend to gather information on Knowledge article usefulness?

• A. Create a group of super users that will evaluate and manage articles.
• B. Contact Salesforce to send a report on article efficacy.
• C. Send out a monthly survey to customers requesting feedback.
• D. Install Knowledge Base Dashboards and Reports AppExchange package.

正解：D

質問 # 155
......

君はまずネットで無料な部分のSalesforce認証試験をダウンロードして現場の試験の雰囲気を感じて試験に上手になりますよ。SalesforceのService-Cloud-Consultant認証試験に失敗したら弊社は全額で返金するのを保証いたします。

Service-Cloud-Consultant難易度受験料: https://www.topexam.jp/Service-Cloud-Consultant_shiken.html